Privacy Policy

Version 2026-07-04. ŽIŽIĆ, obrt za prijevoz i usluge (“Croatia Holiday Travel”) is the data controller for personal data collected through this website.

1. Data we collect

Identity and contact: name, email, phone, country
Trip details: dates, pickup/drop-off, passenger count, route notes
Optional: Premium Concierge, accommodation help preferences
Technical: IP address, browser type (via analytics, when enabled)
Communications: emails, WhatsApp messages you send us

2. How we use your data

Prepare and send transport quotes
Perform transport contracts and customer support
Meet legal and accounting obligations (invoices, tax records)
Improve our website (aggregated analytics)
Marketing emails only with your consent (Mailchimp, when subscribed)

3. Legal bases (GDPR Art. 6)

Contract performance (quotes and bookings), legitimate interest (responding to inquiries, fraud prevention), legal obligation (accounting), and consent (newsletters, non-essential cookies).

4. Processors and sharing

We may share data with subprocessors who help us operate:

Supabase (EU) — inquiry form storage
Stripe (when online payments launch) — payment processing
Mailchimp — email marketing (opt-in only)
Namecheap — email hosting
Google Analytics 4 — website analytics (when enabled, with consent banner)

We do not sell personal data.

5. Retention

Inquiry data: up to 24 months if no contract is formed. Contract and invoice data: as required by Croatian accounting law (typically 11 years). Marketing lists: until you unsubscribe.

6. Your rights

You may request access, correction, deletion, restriction, portability, or object to processing. Contact info@croatiaholidaytravel.com. You may lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).

7. International transfers

Where processors are outside the EEA, we use Standard Contractual Clauses or equivalent safeguards. Details available on request.

8. Cookies

Essential cookies run the site. Analytics and marketing cookies require consent (cookie banner — Phase A follow-up).

9. Contact

ŽIŽIĆ, obrt za prijevoz i usluge
Mostarska 98, 21000 Split
Email: info@croatiaholidaytravel.com
Phone: +385 98 647 413